Contact
Information
To place an order by phone please call
between 8:00 am - 5:00 pm EST, Monday through
Friday. Any messages left after hours, or on
weekends will be returned promptly the next
business day. We are here to help, so please
feel free to contact us anytime.
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New
Product Submissions
Kids-Art.com is always on
the lookout for new artists. To share your
work with us, please send us as much
information as possible about you and your
artwork, including high res images of your
designs and pricing, either via email or mail.
We do not require physical samples of your
work, but it is helpful to see the product in
person. Please send all submissions to
productsubmit@Kids-Art.com. Please send
physical, non-returnable product samples to
the following address.
Kids-Art.com
Attn:
New Product Submissions
709 Hillsborough St.
Raleigh, NC 27603
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Price
Guarantee
Kids-Art.com
strives to offer you exceptional products at
competitive prices. We will gladly honor a
lower price from another American online
store, given the items being compared are
exactly alike. In order to match a lower
price, it must be brought to our attention at
the time the order is placed, and cannot be
used in conjunction with any other discounts.
Some exclusions may apply to our price match
policy, as some of our artwork is unable to be
discounted under any circumstances. Please
call with any questions.
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Sales Tax
State sales tax
will be collected on orders shipping to a
North Carolina address.
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Backorder
Policy
Occasionally,
due to high demand, some of our products may
be backordered for a period of time. In the
case of a backorder, you will be notified
immediately of the expected ship date of
that item. All backorders will ship promptly
unless the order has been cancelled. In
order to cancel an order, please send us an
email requesting cancellation to customercare@Kids-Art.com. You will
receive an email confirming cancellation,
providing the item has not shipped. If your
order has already shipped, please refer to
our return policy for further instructions.
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Returns
and Exchange Policy
Kids-Art.com is
dedicated to customer satisfaction. If you are
not completely satisfied with your purchase
you may return it, in its original condition
and packaging, for a refund, exchange or store
credit within 30 days of receipt of the item.
Simply call us within 30 days of receipt of
the item and we will give you a return
authorization number, which is valid for 10
business days. Once we receive your return, we
will issue you a credit. If we receive your
return without a Return Authorization Number,
after the allotted 10 business day window has
passed, or if we find that the merchandise has
been used, your merchandise will be sent back
to you at your expense. We encourage you to
send all returns via insured mail for
protection against loss or damage. Refunds
will be issued using the original form of
payment, less shipping and handling, and the
return shipping costs are the responsibility
of the customer. Personalized, custom designed
artwork and all other "custom made" items
require payment in full upon order and cannot
be returned. If you wish to cancel a custom
order, you may do so within 2 business days of
your original order date. All sale items are
final sale.
If you have any questions
regarding our policies, feel free to contact
us at:
customercare@Kids-Art.com or at
1-888-489-7948.
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Product
Damage or Defect
In the
unfortunate event that your order arrives
damaged or defective, please contact us right
away. We will work quickly and diligently to
resolve this issue for you. Claims must be
reported within 5 business days of receipt by
calling our customer care department at
1-888-489-7948. Please keep all packaging
materials in case the shipper needs to inspect
the package during their claims process.
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Payment
Options
We accept credit
card payments from Visa, MasterCard, Discover
and American Express. We also accept PayPal,
cashier’s checks and wire transfers.
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Shipping
Information
Shipping
charges are determined based on the total
amount of your order and are listed below.
These rates apply only to orders shipped via
ground shipping within the contiguous United
States. Express Shipping is available on
select items upon request. Please contact us
for pricing and availability. Some of our
products are shipped with a signature
requirement upon delivery. If you have any
questions or if you would like to inquire
about whether your order will require a
signature for delivery, please contact our
customer care department.
FOR ORDERS TOTALING
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SHIPPING CHARGES
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Up to $34.99
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$6.95 |
| $35 to $49.99 |
$8.95 |
| $50 to $74.99 |
$10.95 |
| $75 to $99.99 |
$12.95 |
| $100 to $149.99 |
$14.95 |
| $150 to $199.99 |
$17.95 |
$200 and Up
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9% of item price |
| Certain oversized items,
which are bulky and heavy, require
extra care and may incur a Delivery
Surcharge, in addition to the
appropriate charge outlined above. |
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International
Orders
International
orders and shipments to Hawaii and Alaska,
AFO/FPO addresses, Puerto Rico, and Canada
will incur higher charges than stated above.
When an order is placed for shipment outside
the 48 contiguous states, we will contact
you via email if the actual shipping fee is
different than what is quoted at checkout.
If you receive such notice, your approval is
required before the order is processed. Any
applicable duties or taxes imposed by the
international destination country will be
billed to the recipient directly, and is
their responsibility. Kids-Art does not
collect money on anyone’s behalf for taxes
or duties. Because most of our products ship
directly from each artisan, it’s possible
that your order will contain multiple
shipments. If you have any questions
regarding our policy on International
shipments, please do not hesitate to contact
us at customercare@Kids-Art.com, or at
1-888-489-7948.
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Terms
and Conditions
It is our top
priority to choose products that are not only
unique and beautiful, but also safe for your
children. Kids-Art.com carries only high
quality and well-crafted art and wall decor
products. We cannot, however, be held liable
for any accidents resulting in personal injury
that involve any products sold on
Kids-Art.com. Prices, availability and
estimated delivery times are subject to change
at any time. All sale items are final sale.
Kids.Art.com strives to provide accurate
product and pricing information to our
customers at all times. However, errors do
occur on rare occasions, in which case we
reserve the right to correct any errors or
inaccuracies and cancel any affected orders.
If a credit card charge had been processed, a
refund would be issued immediately.
Kids-Art.com occasionally offers special
promotions. Our coupon codes may not apply to
all of our products and artists. Please note
the following brands will be excluded from
promotional events: Art for Kids and
Gordonsbury. |
Secure
Orders Online
Orders placed on
Kids-Art.com are completely secure and our
customer information is kept private. All
credit card and personal information provided
to us is transmitted securely using the
industry standard SSL encryption.
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